We are hiring a Learning & Development Executive for one of our clients in the family entertainment and edutainment industry in the UAE.

Location: Abu Dhabi

Responsibilities:

Training & Facilitation

• Co-deliver onboarding and induction training for new hires (customer service, front-of-house, and play area staff) alongside the L&D Manager.
• Conduct refresher and on-the-job training sessions on customer service standards, guest handling, safety protocols, and brand behaviours.
• Support the L&D Manager in designing training content, activities, and role-plays tailored to a kids’ entertainment/hospitality environment.
• Conduct floor observations and provide real-time coaching and feedback to staff.
• Assist in conducting assessments, quizzes, and practical evaluations to measure training effectiveness.

L&D Administration & Coordination

• Manage the end-to-end training calendar — scheduling sessions, booking venues/rooms, and sending invites.
• Maintain accurate training records: attendance, completion status, certifications, and training history for all employees.
• Prepare and update training materials, presentations, manuals, and SOPs.
• Coordinate with department heads/supervisors to identify training needs and schedule sessions without disrupting operations.
• Track and follow up on training completion, pending certifications, and refresher due-dates.
• Prepare regular reports/dashboards for the L&D Manager (training hours, attendance %, completion rates, feedback scores).
• Handle logistics for external trainers, vendors, or training venues where required.
• Support in organizing engagement activities, town halls, or induction days.
• Monitor and adjust individual development plans based on changing business priorities and employee aspirations

Stakeholder Coordination :

• Act as the day-to-day point of contact between L&D and operations/HR/department managers for training-related matters.
• Collect feedback from trainees and supervisors to continuously improve training content.
• Support the L&D Manager in audits or compliance checks related to training documentation.

Requirements

• Experience: 3–5 years in a training/L&D role, ideally within retail, hospitality, F&B, or customer service-driven environments.
• Communication: Excellent verbal and written communication skills in English (Arabic or other languages a plus).
• Facilitation: Strong presentation and facilitation skills — comfortable training groups and individuals.
• Administration: Strong organizational skills — able to manage schedules, records, and reports independently.
• Tools: Proficiency in MS Office/Google Workspace (PowerPoint, Excel, Docs).
• Attributes: Energetic, approachable, patient, and adaptable — equally comfortable delivering a training session and building a tracker in Excel.
• Education: Bachelor’s degree preferred (HR, Business, Education, or related field); a training/L&D certification is a plus